[December 2024] Performance and Quality Improvement Training



This performance and quality improvement (PQI) training is designed to help organizations pursuing COA Accreditation develop a comprehensive approach to a quality improvement process that will advance an efficient and effective service delivery system and enhance organizational capacity to deliver quality services. This training will demonstrate how quality improvement is a catalyst for successful achievement of strategic goals and program outcomes.  

Learn more about COA Accreditation, a service of Social Current, and how to get started online. 

Schedule of 2024 COA Accreditation Trainings 

Feb. 5, 2024 


  • IAT – 10 a.m.-1 p.m. ET 
  • PQI – 1:30-4:30 p.m. (5:30-6:30 p.m. pilot consultation hour) 


April 1, 2024  


  • IAT – 10 a.m.-1 p.m. ET
  • PQI – 1:30-4:30 p.m.  ET


Oct. 20, 2024 (in-person)
SPARK Conference (Denver, CO) 


  • IAT – 9:00 a.m.-12:00 p.m. MT 
  • PQI – 1:00-4:00 p.m.  MT


Dec. 2, 2024  


  • IAT – 10 a.m.-1 p.m. ET
  • PQI – 1:30-4:30 p.m.  ET



  • What it means to be outcomes focused 

  • How to develop strong outcome statements 

  • How to use logic models to outline program goals and client outcomes 

  • Main components of a PQI process 


Who Should Participate: 


  • Staff at organizations pursuing first-time accreditation and new primary contacts 

  • PQI directors, coordinators, and staff with PQI responsibilities 

  • Those needing assistance to create a PQI program 

  • Other staff involved in an organization’s accreditation process 




Darrell Woodliff 

Director of Volunteer Engagement 

Social Current